INVENTORY

WHEEL CHANGING

If you have a suitable, roadworthy spare wheel, the AUXILIUMS Service Provider will change the wheel for you during the Call-out.

This Benefit is limited to:

• Vehicles and/or Towed Units that weigh less than three tonns fully loaded.

• Circumstances that don’t need specialized equipment to safely provide a wheel change.

•If the Vehicle falls outside our weight and equipment limitations, an AUXILIUMS Service Provider will be dispatched to assess and assist with the wheel change where possible, using your Vehicle manufacturer’s wheel changing equipment.

BATTERY REPLACEMENT

If the Vehicle doesn’t start because of a flat battery, the AUXILIUMSService Provider will assess the battery during the Call-out, and provide a jump-start if appropriate.

If your motorcycle needs a new battery, you can use your Towing Benefits to tow your motorbike to a designated AUXILIUMS battery Service Centre or to another place of repair.

LOCKOUT

If you tell us there’s a child locked in a Vehicle , and that it’s an emergency situation or the child is distressed, we’ll transfer the call to emergency services, and send an AUXILIUMS Service Provider.

If you’ve locked your keys in your Vehicle or caravan, the AUXILIUMS Service Provider will make a reasonable attempt to unlock your vehicle using available hand tools.

If this isn’t possible, we can arrange for a locksmith to attend your Vehicle (or if a locksmith is unavailable), you can use your Towing Benefits.

FUEL

Out of fuel If your Vehicle has run out of fuel, the AUXILIUMS Service Provider may provide, at your cost, sufficient fuel so that you can drive to the nearest fuel outlet.

If the AUXILIUMS Service Provider can’t supply fuel at the roadside, you can use your Towing Benefits to tow the Vehicle to a fuel outlet.

OR If you’ve filled your Vehicle with incorrect fuel, you can use your Towing Benefits to tow the Vehicle to a place of safety or repair.

MOTORCYCLES

If your motorcycle can’t be ridden because of a mechanical or electrical fault, failure or puncture, an AUXILIUMS Service Provider will attend and attempt to get your motorcycle going again.

If we’re unable to fix the motorcycle at the roadside or you have a flat tyre, you can use your Towing Benefits.

TOWING

If we’re unable to get your Vehicle moving again, we’ll arrange for a Towing Provider to tow the Vehicle to a place of safety or repair.

Towing is only provided for mechanical or electrical fault or failure.

•Towing Benefits are limited to the distances and other conditions that are listed below. You must pay any additional fees applicable to the Excess Kilometres to the Towing Provider at the time of the tow.

•These additional fees are set by the Towing Provider. We’ll tell you prior to attendance if an additional fee will apply to the tow.

•If you don’t want to go ahead with the tow, you can cancel without charge any time before the Towing Provider is dispatched.